Refund policy

Returns & Refunds

At Mountain Grace Mercantile, we want you to love your purchase! Because we partner with multiple trusted suppliers to bring you a variety of products, return eligibility and instructions may vary by item.

Returns

If you would like to request a return, please contact us within 30 days of receiving your order. Items must be unused, unworn, unwashed, and in their original condition with tags and original packaging when applicable.

Please contact us before sending anything back. Because our products may ship directly from different suppliers, return addresses can vary. Items returned without prior authorization may not be accepted.

Non-Returnable Items

For health, hygiene, or safety reasons, certain products may not be eligible for return. These may include personal care or beauty products that have been opened or used, clearance or final-sale merchandise, personalized or custom products, and other items specifically marked as non-returnable on the product page.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can work with the supplier to make it right.

Photos of the item and packaging may be requested to help us resolve the issue.

Return Shipping

Return shipping costs may vary depending on the item and reason for the return. We will provide applicable return instructions after reviewing your request. Please do not mail a return to Mountain Grace Mercantile unless we specifically provide that return address.

Refunds

Once an approved return has been received and processed, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges are generally non-refundable unless the item arrived damaged, defective, incorrect, or otherwise required by applicable law.

Cancellations

Because orders may be sent to our suppliers shortly after they are placed, we cannot guarantee that an order can be canceled or changed after purchase. Please contact us as soon as possible if you need to request a cancellation or change, and we will do our best to help.

Questions

If you have questions about a return, refund, or order, please contact Mountain Grace Mercantile through the contact information provided on our website. We’re a small, family-owned business and appreciate the opportunity to help make things right.